Frequently Asked Questions

How do I properly care for my candle?

When lighting your candle for the first time, burn for at least 2-4 hours to allow the top of the wax to melt completely. This will prevent tunnelling in the future. Always trim your wick to 3-5 mm before each use (use a wick trimmer or nail clipper). Do not burn your candle for more than 4 hours at a time and never burn a candle all the way through - discontinue use when there is 1.5 cm of wax remaining. Wash containers and reuse or recycle.

What do I do if my cotton wick keeps flaming out?

If your cotton wick isn’t staying lit, it could mean that your wick is either too long or short. You may need to trim your wick for a proper burn. The easiest way to do this is by pinching off the top burnt bits with your fingers or using a small tool like a nail clipper or wick trimmer. You should regularly trim the wicks of your candles to ensure a crisp burn. We recommend a length of 3-5 mm.

Why is my candle bumpy and rough at the top after burning?

Don’t worry, we looked this up too when we were in the testing phase! It turns out that this is the best way to know that your candle is made from 100% soy wax. Bumpy surfaces are super common with soy wax — it happens when the candle cools at an inconsistent rate. Sometimes your candle can dry with an uneven surface, and sometimes it will dry as smooth as ever. The good news is this is all-natural and does not affect the performance of your candle.

How can I stop my candle from tunnelling?

Your candle can tunnel if you extinguish the flame before its optimal burn time, leaving a literal ‘tunnel’ around the outside. This leftover wax means your candle won’t achieve its maximum burn potential and can become difficult to light later on. We never want that to happen, so please ensure you are burning your candle until the entire top layer is melted and becomes liquid wax. This way it will set evenly with no tunnelling.

Don't stress! There's an easy fix if you've accidentally tunnelled your candle. What you need to do is create a foil wrap around the sides and top of the tin, then poke a hole to light the wick. This will regulate the temperature and melt down the wax at the edges of your candle. On the first burn, always leave your candle lit until all the wax has melted to the edge, as this forms a memory ring for the next burn.

If you see beads or small oil build up on the top of your candles, your candle might be sweating. Sweating is notorious in 100% soy wax candles and is a sign that the product is all-natural. Soy wax is sensitive to extreme temperature changes, causing the natural oils to separate from the wax and leaving pools of oil on top. Sweating will not affect the quality of your candle at all. You can simply wipe off the excess oil with a tissue. To avoid this in the future, make sure to keep your candles away from drafts, direct sunlight, and rooms that vary in temperature.

Glad to hear that! Thank you for your kindness to our earth! To properly clean your container, first, you’ll want to remove any additional wax on the inside of the jar. You can do this by pouring hot water to melt the wax. Once melted, discard the wick and let it set to a firm block. Remove the block of wax with a fork, then wash the inside with some soap and water. If you want to remove any labelling, you can simply heat the label with a hairdryer/heat gun to melt down the glue and remove it, then wash it with soap and water.

In our candles, we use 100% natural soy wax, ECO cotton wicks, and recyclable/reusable glass containers. Our packaging contains biodegradable wrapping paper and brown boxes. We also reuse the wrapping and boxes from suppliers. The only plastic materials we use are adhesive-on wick stickers and label stickers, although we are actively trying to find greener alternatives to this!

Yes, we do! It’s hard to smell candles over the internet, which is why we’ve created a dedicated discovery set so you can try it before you buy the full-size candles. Our discovery set includes 8pcs x 15g (tealight size). Shop our Discovery Set here.

Currently, we only ship to Malaysia & Singapore. Do note that shipping rates will be calculated and displayed on the checkout page.

Once your order has been placed, you’ll receive an order confirmation, then a shipping confirmation email containing a tracking number for you to track your package. If you haven’t received either of these emails, please check your spam folder to ensure it hasn’t gone to junk! Still can’t find it? Email us at beauhyggeco@gmail.com, and we’d be more than happy to help.

Oh no! This is definitely not something we want to happen. Longer processing times, delivery delays and slow tracking updates might be due to weather, public holidays, or special holidays. But rest assured, it’s on its way! We recommend you frequently check the tracking link provided on your email, and if there still aren’t any updates, feel free to contact us at beauhyggeco@gmail.com and we’ll get to the bottom of it for you. We appreciate your ongoing patience during this time.

Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change-of-mind purchases. However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us at beauhyggeco@gmail.com with proof of damage within 48 hours of receiving the order. Read more about our Return & Refund Policy.

Yes, we can do wholesale orders and custom candles for any event! Please reach out to us at beauhyggeco@gmail.com with more details.

Last Updated: 1st October 2024